Privacy Policy - Uniqplc

1. Introduction

At uniqplc.com (“we,” “us,” or “our”), we are fully committed to safeguarding the privacy, confidentiality, and protection of personal data entrusted to us by our users, customers, and visitors (“you” or “your”). This Privacy Policy is intended to transparently explain how your personal information is collected, used, processed, and protected when you engage with our website and associated services. Our practices are designed to ensure compliance with applicable global data protection regulations, including the European Union General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”).

2. Scope of This Policy and Data Controller

This Privacy Policy applies to all users of uniqplc.com and governs all personal data collected or processed through our website or digital platforms connected to our services. For the purpose of GDPR and other relevant data protection laws, uniqplc.com is the data controller responsible for determining the purposes and means of processing your personal data.

If you have any questions regarding this policy or wish to exercise your rights, you may contact us at [email protected].

3. Categories of Data We Collect and Process

We may collect and process the following categories of personal data:

a. Usage Data

We collect technical information about your interactions with our website, including your IP address, browser type and version, operating system, referral sources, the time and date of your visit, pages viewed, and session duration.

b. Account Data

When creating an account, we may collect personal details such as your full name, physical address, email address, and telephone number.

c. Profile Data

This includes data relating to your product interests, purchase history, usage behavior on our website, and any feedback or reviews submitted.

d. Communication Data

We retain records of communications between you and us, including emails, support requests, chat logs, or other correspondence for customer service quality and dispute resolution.

e. Technical Data

Includes device information, login data, browser plug-in types, language settings, and system configurations necessary for security and website optimization.

f. Transaction Data

We process payment and delivery information in connection with purchases, including billing and shipping address, financial account details (via secure third-party processors), and invoice history.

g. Preference Data

Includes marketing preferences, consent to communications, and details about products and services you have shown interest in.

4. Legal Bases for Processing Personal Data

We rely on the following lawful bases when processing your personal data:

– Consent: When you explicitly provide permission (e.g., subscribing to newsletters or accepting cookies not essential for functionality).
– Contractual Necessity: To fulfill our contractual obligations, such as processing orders or delivering services.
– Legitimate Interests: For purposes such as fraud prevention, improving site functionality, or marketing to existing customers, unless those interests are overridden by your fundamental rights and freedoms.
– Legal Obligation: To comply with applicable laws, including compliance with judicial or administrative processes.

5. Your Data Protection Rights

Depending on your jurisdiction, you may have the following rights under applicable law:

– Right of Access: You may request access to your personal data and obtain a copy.
– Right to Rectification: You may correct inaccurate or incomplete personal data.
– Right to Erasure: Also known as the “right to be forgotten,” you may request deletion of your personal data where legally permissible.
– Right to Restrict Processing: You may request restricted use of your data under certain conditions.
– Right to Data Portability: You may request a structured, commonly used, and machine-readable copy of your data.
– Right to Object: You may object to processing based on legitimate interests or direct marketing purposes.

To exercise these rights, please contact us at [email protected]. We will respond in accordance with applicable law.

6. Security Measures

We adopt industry-recognized safeguards to protect your data against unauthorized access, disclosure, misuse, alteration, and loss. These include, but are not limited to:

– End-to-end encryption of data during transmission;
– Secure socket layer (SSL) technology;
– Access controls with role-based permissions;
– Regular system updates and security audits;
– Staff training on data protection principles;
– Daily backups and disaster recovery protocols.

7. International Data Transfers

Your personal data may be transferred to, stored, or processed in countries outside your jurisdiction, including countries that may not provide the same level of data protection. In such cases, we utilize appropriate safeguards such as Standard Contractual Clauses approved by the European Commission and implement equivalent compliance measures consistent with GDPR and CCPA standards.

8. Data Retention

We retain personal data only as long as reasonably necessary for the purposes set out in this policy:

– Usage and Technical Data: Up to 12 months for analytics and performance optimization.
– Account and Transaction Data: 7 years for legal obligations and financial audits.
– Communication and Support Data: 3 years post-final contact, unless needed for dispute resolution.
– Marketing Preferences: Retained until you revoke your consent or object to processing.

When data retention periods expire, we securely delete or anonymize your information.

9. Cookie Policy

uniqplc.com uses cookies and similar tracking technologies to provide users with a better browsing experience. Cookies may be categorized as follows:

– Essential Cookies: Required for core site functionality, such as login authentication and order processing.
– Functional Cookies: Enable enhanced features like language preferences or saved shopping carts.
– Analytics Cookies: Help us understand user behavior to improve performance and usability.
– Performance & Advertising Cookies: Measure the effectiveness of marketing campaigns and help tailor advertisements.

10. Cookie Management and GDPR/CCPA Compliance

You will be presented with a cookie banner upon first visiting uniqplc.com, allowing you to accept or reject non-essential cookies. You may modify your preferences at any time via your browser settings or our cookie management tool. Under GDPR and CCPA, you have the right to opt out of data sales and tracking, where applicable. We honor Do Not Track (DNT) signals and provide mechanisms for California users to exercise their rights under the CCPA.

11. Children’s Privacy

Our services are not intended for use by individuals under the age of 13. We do not knowingly collect, maintain, or process personal information from children under 13. If you believe a child has provided us with personal data without proper consent, please contact us at [email protected], and we will take appropriate action.

12. Updates to This Privacy Policy

We reserve the right to amend this Privacy Policy from time to time to reflect updates to legal or regulatory requirements or changes in our data processing practices. Users are encouraged to review this page periodically to stay informed. Your continued use of uniqplc.com constitutes your acceptance of any changes.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which we handle your personal data, please contact us:

Email: [email protected]

We are committed to processing your personal data responsibly and transparently, in compliance with global data privacy regulations including GDPR and CCPA. Please do not hesitate to reach out with any privacy-related concerns.